EIRE Systems is seeking confident, technically hands-on and bilingual (Japanese & English-speaking) end user-facing Desktop Support candidates for opportunities working onsite at our clients offices in Tokyo.

We presently have multiple openings working on-site at our customers - mid-sized and large multi-national corporations such as financial firms, pharmaceuticals & healthcare, bio-technology and industrial technology companies. 

Working within a team of experienced engineers, you will help to solve and fix technical problems related to Windows-based computers, mobile computing devices, general networking issues and a variety of software (off the shelf and in-house developed software/applications). 

Responsibilities include:

• Desk-side and Remote support for internal end-user technologies
• Hardware and software troubleshooting
• Installation of OS, Software
• Deployment of Hardware and Software
• Research of technical solutions
• Escalating to appropriate IT groups for problem resolution
• Asset tracking and disposal
• Remote access support
• Documentation of support issues and maintenance of Knowledge Base
• Liaise with vendors regarding product issues

You will be quick to resolve issues either on the phone or face to face. You will have the confidence to deal with people in a professional office environment and enjoy the technical mix this role has to offer.

On offer is the chance to join a great team, with continuous encouragement and support in upgrading your knowledge and level of responsibility.

Qualifications:

• Windows10 OS, system administration and troubleshooting (relevant Microsoft certifications preferred)
• MS Office (O365 / 2016 / 2013), especially Outlook, Excel and Word.
• Experience troubleshooting and supporting technical problems using Remote Access tools.
• Hardware repair including hard disk, video card, and power supply replacement, etc.

• Professional level verbal and written communication using both Japanese and English is required

• Positive team player
• Client focused
• Good verbal and written communication skills
• Flexible approach to working hours
• Ability to learn quickly
• Thoroughness
• Practical and pragmatic approach to work
• Strong analytical and logical skills
• Highly motivated self-starter

More about EIRE Systems

For nearly 30 years, EIRE Systems has provided professional IT Services to multinational corporations operating in Japan, as well as Japanese companies looking to expand into overseas markets. Our reputation for consistent delivery of successful projects and high-quality expert service sets us apart.

Diversity, engagement, respect and belonging are at the core of our vision, our mission and our values.

The multi-lingual, multi-cultural and multi-functional nature of our business drives the necessity of nurturing a diverse and inclusive workforce that fully represents different cultures, backgrounds and viewpoints.

Join us and you’ll be part of a vibrant and diverse team that likes a challenge, embraces change, values continuous learning, and strives to deliver client satisfaction.