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IT-Facilities Support Engineer (Data Center & Office Hardware)

  • Minato, Tokyo
EIRE Systems is looking to hire a hands-on IT/Facilities Support Engineer to deliver Data Center field-work and End-User hardware services for our client, a large global financial institution. This role is a great fit for IT engineers looking to broaden their experience across enterprise infrastructure, including data center operations, hardware installations, structured cabling, and corporate workplace technology.

Location
The primary work location will be our client's head office in Minato-ku, Tokyo. Travel to several off-site data centers in the Tokyo/Kanto area will be required on a regular basis.  

Tasks and Responsibilities
Datacenter & IT Facilities Support: (40% - 50%)
  • Includes site visits to company-managed data center locations.
  • Responsibilities include planned physical activities within data centers: cable patching, equipment rack mounting, Ad-hoc remote hands support, inspection and replacement of cables and SFP modules.
Office Workstation Moves: (Approximately 20%):
  • Typical user relocation activities involve moving and reconfiguring multiple workstations.
  • Tasks require physical effort and manual dexterity, including the removal and installation of monitor arms and mounting hardware, which can be heavy and challenging for a single person to handle.
  • Occasional small-scale projects involve replacing multiple large monitors across the office.
PC / Laptop Rebuilds: (10% - 20%)
  • Prepare devices for redeployment by wiping, rebuilding, and returning PCs and laptops to inventory stock after employee departures.
  • Includes associated asset and inventory management activities.
Other Responsibilities:
  • Site Audits: Conduct audits that require interaction and coordination with building management and vendors.
  • Office Conference Room AV hardware maintenance and troubleshooting. 
 Required Skills and Experience
  • Practical experience supporting server/storage/network hardware (including rack mounting, patching, break-fix, connectivity monitoring, etc.).
  • Hands-on experience in performing office IT hardware MAC activities for computers, monitors, docking stations etc , within a corporate office environment.
  • Familiarity with asset management, inventory control, and hardware lifecycle processes.
  • Ability to perform physical tasks, including lifting heavy IT equipment.
Nice to Have
  • Hands on experience with AV and conference room hardware deployment.
Language Requirements
  • Excellent speaking and written English skills are a must.
  • Japanese language is not required; however, they it is an advantage for coordinating with on-site staff and vendors.