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Application Support Engineer (UNIX) - Financial Industry - Tokyo

Application Support Engineer (real-time data, unix, shell/perl scripting, network diagnotics)

Leading Global Investment Bank
Excellent long-term career advancement prospects!
Location: Tokyo

This team acts as the primary interface for all service requests and issues relating to the in-house Real-time Market Data systems. 

Technical skills (must haves):
  • Good understanding of Unix/Linux operating platforms
  • Good network diagnostic skills
  • Strong Unix shell scripting skills. Perl programming is a big plus.
  • Knowledge of Unix surveillance and troubleshooting tools (netstat, mpstat) and file search facilities (grep, awk).
  • Familiarity with Unix system administration and security
  • Experience with Network and real-time messaging technologies (Multicast, TCP/IP, UDP, SNMP plus client-developed data distribution platforms)


Must haves: 
  • Excellent communication skills, broad sense of ownership and pro-activeness.
  • Experience providing technical support services in a complex, high stress environment.
  • Ability to manage multiple activities simultaneously is an absolute prerequisite for this role


Experience:
  • Minimum of 3-4 years working in IT role in Unix environment, preferably in finance industry


Role duties:
  • Act as the primary interface into the Market Data group for all issues and requests. Be accountable for all real-time Market Data operations issues, take ownership and be proactive. 
  • Provide technical support for all Market Data services within the environment.
  • Learn and become proficient in the core systems supported by the group, carry out sufficient analysis to either resolve the issue or escalate it to the appropriate group.
  • Develop strong relationships with other service personnel ensuring that issues are addressed in the most expedient and effective manner and that users are kept updated at all times. 
  • Provide the technical point contact for external vendors who deliver products and services to the company. 
  • Maintain the Operational Call Queue ensuring that all calls are dealt with in a professional and efficient manner in accordance with any Service Level Agreements in place.
  • Establish and document procedures which accurately reflect the roles and responsibilities of the group, escalation paths and primary functions.
  • Develop clear and accurate documentation to reflect up to date representation of the environment.
  • Create run-books suitable for self-training of new members of the group.
  • Work closely with other units (such as Global Project Management) to affirm that tasks pertaining to larger projects are executed in a timely and effective manner.

Shift Hours:
  • Some shift work required: coverage spans 6:30am-7:00pm daily with weekend on-call coverage
  • Participate in an out of hours escalation rota.
  • Be able to work occasional weekends and bank holidays as the workload demands.
 
Languages:
  • Fluent, professional verbal and written communication using English
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