IT Support Consultant- CRM
· To be responsible to ensure operational excellence & reliable operation of global / critical systems.
· To define system release processes, operational support models & drives continual service improvements.
· To develop solutions for critical incidents and root cause analysis and closely aligns changes with the other sub-departments.
· He / She will be covering supports in APAC
· Web hosting / Software development experience is a plus / Veeva certifications is a bonus though not a must.
· Supporting systems: Veeva / BITMAN / IMMPACT / Drupal
· 7 to 10 years support experience with vendor management exposure and 2 to 3 years of CRM domain knowledge.
· Good communication Skills
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