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Regional Information Technology Specialist

Summary:
The successful candidate will become a key player in an IT support team providing business aligned IT services throughout Asia Pacific offices. The individual will be based in <Hong Kong> but will be expected to be available for local travel from time to time. The technician must develop a thorough understanding of the business requirements and priorities. Deliver service and solutions within budgetary constraints. Reporting directly to the IT Director – Asia Pacific, the successful candidate will have excellent people skills, a “Can do” attitude and a flexible approach to resolving business problems. They will confidently take ownership of any IT related issue on behalf of the business, regardless of its nature and ensure the business owner receives a satisfactory resolution with SLA. Technicians are expected to be “front and center” for all IT issues for their business units. This is a senior support role ideally suited to an individual with broad technical skills and an exceptionally strong service orientated approach. The individual will work hours to support Asia Pacific trading and back office teams, but may occasionally be required onsite from 07:00 to support business needs. Some Asia holiday support will be necessary to cover international trading requirements.
 
Professional qulities:
The individual will be able to demonstrate the following professional qualities:
  • Excellent technical problem-solving and analytical ability.
  • A service orientated business facing approach.
  • The ability to deal with business users at all levels.
  • A proven track record managing their own project life cycles.
  • The ability to work independently.
  • The ability to coordinate others globally to accomplish overall corporate goals.
  • Excellent written and verbal skills in English and local language.

Primary Technical Skills:
The individual will possess all of the following skills and experience:
  • At least five years’ experience directly supporting users in a financial institution.
  • Knowledge of market data infrastructure and applications, including Bloomberg and Factset.
  • A technical understanding of Windows XP Professional, Window 10,  Office 2007/10 and Windows server operating systems to MCSE level.
  • Have the ability to write and modify scripts. 
  • A firm understanding of LAN\WAN technologies, a solid understanding of TCP/IP networking.
  • The skills to provide broadband and VPN troubleshooting.
  • The ability to support personal organizers such as BlackBerry, iPad, iPhone devices.
  • An excellent understanding of Windows and UNIX connectivity software such as Citrix, Rumba and Exceed.

RESPONSIBILITIES: 
  • Provide an excellent level of IT support to onsite, remote and traveling users.
  • Ensure that solutions comply with global standards.
  • Maintain Disaster Recovery environment for each business unit.
  • Attain sufficient knowledge of the in-house and third party applications, in order to quickly identify and organize a solution for any related problem.
  • Manage or assist with any IT related project as required.
  • Escalate problems to vendors and in-house experts when required.
  • Ensure open issues are passed to appropriate staff at the end of each shift.
  • Provide regular status reports to management.
  • Ensure documentation is kept up-to-date and accurate.
  • Ensure that all helpdesk calls and service requests are logged, processed and monitored according to company procedures and within SLA.

QUALIFICATIONS: 
  • Bachelor’s Degree in Computer Science or related field.
  • Current Microsoft Certified Software Engineer (MCSE) accreditation..(optional)
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