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Application Support Engineer

Title: Application Support Engineer
 
Overview:
The Application Support Engineer will work as part of a geographically diverse team, supporting data consistency checks, corrections, operations and maintenance between systems such as CRM (Salesforce, Veeva) and EDI systems.
 
Duties:
  • Extract and browse data using SQL (Oracle database).
  • Check the status of the CRM systems and work with internal departments and vendors to guide troubleshooting and maintenance.
  • Function as a bridge between Japanese users and overseas development departments (located in Singapore and Spain).
  • Prepare materials in Japanese and English.
 
Work Location:
On-site at the Tokyo (Shinagawa area) head office a global pharmaceuticals company, recognized internationally as a “Top Employer” and “Great Place to Work”.
 
Start: ASAP
Contract Length: 1 year
Location: Tokyo, Shinagawa area
Language Requirements: Bilingual, business level Japanese and English required
 
Requirements:
  • Skilled in extracting data from tables using basic level Oracle queries.
  • Posses excellent language and interpersonal skills to be able to collaborate and communicate with each department as a Bridge Engineer.
  • Business level English and Japanese is required.
 
Good to have:
  • System development and operation experience using .NET
  • Salesforce.com (SFDC) knowledge.
  • Work experience in the pharmaceutical industry.
 
The Excitement of this role:
  • This is an opportunity to support systems operations in a global environment.
  • This is an environment where you can use your English and Japanese language skills as well as your business skills.
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