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Technical Support - Finance Industry

EIRE Systems is looking to hire a Technical Support Engineer to provide IP Phone / Network support for our Financial Industry clients in Tokyo.

 
Training can be provided for candidates with great bilingual communication skills and a general technical background (i.e. desktop support or network infra).

 
You'll have the opportunity to work in a team to maintain, support and operate the voice network infrastructure for Japan-based operations. In this role you will assist with day-to-day operations for the telephone systems (Avaya PBX, VoIP), dealer boards and voice recording systems. Also executing work requests, performing technical troubleshooting, and keeping up with new technologies and corporate standards.


Voice Systems technical/operational support will include but not limited to the following:
  • Voice network monitoring and troubleshooting (in communication with internal teams and network/systems vendors)
  • Voice desktop move/add/change
  • Voice systems related software support
  • Prepare and execute configuration changes, break-fix and testing
  • Prepare and maintain related documents: inventory, diagrams, test plans, project timelines
  • Work as part of a team to plan and execute voice networking operational projects - i.e system expansion, upgrades and enhancements.
The successful completion of these duties will require the candidate to work well with multiple business sections as well as serve as a client interface for all related. The Candidate should be comfortable working without constant supervision and be able to identify and prioritize tasks.


Required Skills

  • Fundamental knowledge of enterpise desktop and/or network technologies. Willingness and ability to quickly learn technical skills for IP-based telephone systems and network troubleshooting.
  • Avaya or other IP-PBX knowledge is a plus (but not a pre-requisite)
  • Advantage (but not a must) to be experienced in the financial industry, supporting Dealing Phones.
  • Fluent or Business level of Japanese & English (Speaking / Reading / Writing)   

Language Skill Requirements 

Minimum Japanese Level:  Fluent or Business Level  (Speaking / Reading / Writing)
Minimum English Level:   Business Level (Amount Used: English usage about 50%)  
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