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Desktop Support Engineer

Desktop Support Engineer

 
EIRE Systems is looking for an experienced Desktop Engineer to join our team in Hong Kong. The role will be to support our clients - leading financial institution and SME's. This is a new role, the job encompasses providing end-to-end support services for IT and desk side support in our client’s offices. This is a hands-on role where an outstanding customer service ethic is key as the team is completely customer facing. Excellent Win7 and Office 2010 skills - VDI experience would be a nice to have. A candidate with 3-to-5 years experience preferred.
 
Key accountabilities
  • Provide technical support/training for all technology equipment (PC’s, Mac’s, Printers, Video Conference)
  • Support virtual desktop environment running Windows 7 and Office 2010
  • Manage the inventory of hardware/software, systems life cycle and vendor contracts concerning end-user equipment
  • Virtual Desktop / Desktop / Laptop build, installation, security and hardware management
  • Administration of accounts and resources through Active Directory
  • Incident support and change management
  • Mobility support (Blackberry, iPhone, Remote access)
 
Your skills and experience
  • 3-to-5 year’s experience in IT, desktop support is a plus.
  • Undergraduate degree in Technology or related discipline.
  • Experience in Banking, Finance or ideally Fund related business.
  • A solid understanding of Windows 7.
  • Experience and knowledge in building/maintaining hardware.
  • Experience in supporting a virtual desktop environment is a plus.
  • Passion and interest in end-to-end customer services.
  • Flexible and adaptable, responds rapidly to changing agendas.  Able to re-prioritise and organise effectively.
  • Ability to work under pressure and to tight deadlines.
  • Organised with strong attention to detail.
  • Ability to work independently or as a member of a team.
  • Comfortable in raising issues and ensuring that corrective measures are taken in timely manner.
  • Interest in analysing and solving complex problems.
  • Graduate Calibre or HNC and Industry Recognised Qualifications – MCSE is a plus.
  • ITIL Foundation IT Service Management is a plus.
  • Apple Mac OS skills are a plus.
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