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Voice Systems Engineer (Avaya) / ヴォイスエンジニア(アバイア)

EIRE Systems is looking to hire an experienced Voice Systems Engineer, to support the ongoing technical administration and related projects planning/execution, working onsite at a market leading multinational corporation in Tokyo, which has multiple sites around Japan.

● Avaya IP telephony technology experience essential!
● Ongoing technical administration and related projects planning/execution.
● On-site at a market-leading multinational corporation in Tokyo, which has multiple sites around Japan.
 
Key Responsibilities
  • Handle all voice related service requests including user set-ups and moves, configuration changes.
  • Support network infrastructure change projects and work with the customer to plan and execute projects relating to the voice systems and infrastructure. 
  • Provide support in all levels including diagnosis the incident, providing corrective action plans, apply problem resolution / break fix; timely escalation/report to the management team
  • Conduct post mortems and comes up with action plan to prevent repeated issues and/or improve the resolution time.
  • Maintain compliance with corporate policy and standards; maintain the integrity of the production environment.
  • Act as local point of contact for vendor and carriers.
  • Provide local support to other infrastructure and applications teams for any inter-related issues. 
  • Support for other major events such as building power up/down, and DR test.

Location/Environment: The candidate will work in the Tokyo region.
Candidates should be based in Japan and available for interview in Tokyo at short notice.

 
Requirements
  • Ability to perform majority of the above duties independently.
  • Working knowledge on AVAYA IP telephony systems, Voice recording (e.g. Nice) and IVR systems
  • Good knowledge of voice networking theory and practical applications
  • Basic data network knowledge i.e. routing & switching.
Minimum Japanese Level: Business
Minimum English Level: Business  
 
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